Dear Clients,
Following our announcement regarding the server maintenance on Tue-Wed 24/25 October that could cause excess downtime for the server that hosting your account, we have arranged to implement a solution to avoid the downtime.
We are therefore working to first migrate the affected servers to a secondary cloud provider on Sunday 22nd October, and then at a later stage we will migrate the accounts to another new hardware which has recently been delivered to Sydney.
So that there will be no disruption during Monday/Tuesday business hours.
Actions that might be needed from your side:
- If you use our DNS you do not need to do anything else.
- If you use CNAMEs pointed to our server hostnames, no changes are needed as these will be redirected to the new systems once the migrations are completed.
- However if you use external DNS, please update your IPs to 172.105.178.19
Please ignore any issues that may notice during Sunday 22/10/2023 and check your accounts once the migration is completed and if there are any queries our team is on standby to help.
Please do not hesitate to contact us if you have any questions.
Best Regards
Prime Web Hosting
Saturday, October 21, 2023
